Sometimes your phone holds onto an old Microsoft account, which can cause sign-in trouble in apps like Outlook, Slack and Endpoint. This usually happens when your device is still signed into an account from a different organisation. Here's the fix:
- Open https://outlook.cloud.microsoft/mail/ in your mobile web browser.
- Tap your profile/picture in the top right corner.
- Tap Sign in with a different account, then Use another account.
- Enter your OzHarvest email and password to sign in.
While you're there: it's a good idea to clean up any old accounts you no longer need. Tap the three dots next to an old account and select Sign out and forget.
Once you've signed in with your OzHarvest account, go back to the app you were having trouble with and try signing in again. You should now be able to select your OzHarvest account.